Deposit:
There is a non-refundable deposit of 25% to secure the book for the desired date. This is to be paid via debit/credit card through Stripe or bank transfer. Full payment must be paid seven (7) days before the event date
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Delivery Fees:
You will find the delivery costs here. Upon retrieval, all equipment is to be clean and left in the same spot it was set up.
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Pickup terms:
Client must pickup & drop off equipment on time. There will be a late fee of $20 if the client doesn't meet the agreed-upon times. The vehicle must be clean and covered. We will refuse pickup if the vehicle doesn't meet product protection requirements. Client must respect the use of equipment; items are to be carried or trolleyed, not dragged on the floor, causing damage.
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Cleaning fees:
We will charge the client a cleaning fee of up to $200 if the equipment is deemed unacceptable to the business or deemed excessively dirty. Pepe Play will observe the equipment within three (3) days after the product is returned/picked up, and an invoice will be sent to the client, which must be paid within fourteen (14) days. If the client fails to meet, the matter is referred to a collection agency and/or law firm to recover damage costs. The client will be liable for all costs that would be incurred as if the debt were collected in full.
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Play rules:
Soft Play ages are 0-6 years,​ and Bounce houses ages are 0-8years. There is to be no food, drink, shoes, heels, face paint, water play, art pens, paint, utensils, glitter, or slime on or near soft play and/or bounce houses.
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Cancellation:
A 25% non-refundable deposit is required to secure the booking date. If the client chooses to cancel the event, all payments made will not be refunded. However, if the client chooses to reschedule the event, we will be happy to make a date change upon availability. Date changes made within 14 days of the event will be subject to a date change fee of $49.99, which must be paid at the time of the request. Date changes made more than 14 days before the event won't be charged.
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Covid Cancellation:
Bookings affected by Covid (Health Pandemic/Covid Alert Level Restrictions) have the option to transfer their deposit & booking to the next preferred available date. If you choose to cancel, we will refund all money, minus the non-refundable deposit
Safety Requirements.
Equipment and children are to be under adult supervision AT ALL TIMES. Failing to meet this, in the event of an accident, the hirer will take full responsibility.
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Damages of Rental items:
From the Time of Installation through the Time of Retrieval, the client is responsible for all lost or damaged Items. Client shall protect the items from weather, damage, theft, or other risks. Before the retrieval of Items from the Venue, staff will inspect items. Any damage or loss to the Items will be noted on the delivery ticket, and photos will be taken with proof of damage or loss. Client will be notified immediately of any damages noticed in person before items are retrieved. Upon return of items, staff will inspect items within three (3) business days of return in broad daylight. If there are any damages to any of the rental items, clients will be responsible for paying for or repairing the damaged items at the discretion of the business. Pepe Play will facilitate all replacements/repairs to the item(s). We will send out these invoiced charges via email, and the client will need to pay within fourteen (14) days after the invoice. Soft play equipment carries a minimum replacement cost of $500, and Bounce houses carry a minimum replacement cost of $1,000.
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Debt recovery:
In the event where the client has failed to pay damages to Pepe Play within the fourteen(14) days the matter is referred to a collection agency and/or law firm to recover damage costs, Client will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also included legal demand costs.
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Limit of liability:
If, due to illness, accident, unforeseen circumstances, Pepe Play is unable to provide equipment as contracted in this Agreement, every effort will be made by us to deliver equipment to the event location on the event Date. If this cannot be done due to the above reasons, Pepe Play agrees to refund the full amount paid by the client immediately through bank transfer.
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Payment charges:
Debit and debit card charges are made through Stripe, with the addition 2.7% + $0.30 per transaction for domestic cards and 2.9% + $0.30 for international cards.